1. INTRODUCTION

This Privacy Policy explains how NGJ Midlands Limited, trading as Custom Clothes (“we”, “us”, “our”), collects, uses, and protects your personal data when you use our website.

Website: customclothes.co.uk

Registered Address: Wilkes Tranter & Co, Brook House, Moss Grove, Kingswinford, DY6 9HS

Email: hello@customclothes.co.uk

We are committed to protecting your personal data and handling it in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. DATA WE COLLECT

We may collect and process the following personal data: Information you provide: Name, Email address, Telephone number, Billing and delivery address, Company name (where applicable), Uploaded artwork, logos, or design files

Automatically collected data: IP address, Device and browser information, Website usage and behaviour (via cookies and tracking technologies)

3. HOW WE USE YOUR DATA

We use your personal data to: Process and fulfil your orders, Provide customer support, Communicate with you regarding your order, Send marketing communications (where you have opted in), Improve our website, services, and customer experience.

4. LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal bases: Contractual necessity – to fulfil your order, Legitimate interests – to improve our services and prevent fraud, Consent – for marketing emails and SMS communications. You may withdraw consent at any time.

5. MARKETING COMMUNICATIONS

If you opt in, we may send you: Marketing emails, SMS messages. You can unsubscribe at any time by: Clicking the unsubscribe link in emails, Contacting us directly. We will never send marketing communications without your consent.

6. SHARING YOUR DATA

We only share your data where necessary to operate our business, including with: Shopify (website and order processing), Payment providers (Shopify Payments and associated processors), Delivery couriers, Mailchimp (email marketing), Google Analytics (website analytics), Meta (Facebook/Instagram) (advertising and tracking). We do not sell your personal data to third parties.

7. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data, in accordance with applicable data protection laws.

8. DATA RETENTION

We retain personal data only as long as necessary: Order and financial records: up to 6 years (for legal and tax purposes), Marketing data: until you unsubscribe or withdraw consent.

9. YOUR RIGHTS

Under data protection law, you have the right to: Access your personal data, Request correction of inaccurate data, Request deletion of your data, Restrict or object to processing, Request data portability. To exercise any of these rights, contact us at: hello@customclothes.co.uk

10. DATA SECURITY

We take appropriate technical and organisational measures to protect your data from: Unauthorised access, Loss or misuse, Disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

11. COOKIES

We use cookies and similar technologies to: Operate our website, Analyse traffic and usage, Support marketing and advertising. For more information, please see our Cookie Policy.

12. CHILDREN’S PRIVACY

Our website is not intended for individuals under the age of 18, and we do not knowingly collect data from children.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please contact:  hello@customclothes.co.uk