We aim to make the process as simple and reliable as possible — from order to delivery.

🧵 Production Time

All items are made to order. Standard production time: 5–10 working days.

Production begins as soon as your order is placed.

During busy periods, production may take slightly longer — but we always aim to deliver as quickly as possible.

🚚 Delivery

Once your order is complete, it will be shipped using a 24-hour delivery service.

Delivery location: United Kingdom only

Delivery time: Next working day after dispatch

📦 Total Turnaround Time

From placing your order to delivery, you can typically expect: 6–11 working days total (Production + delivery combined)

⚠️ Important Information

Delivery times are estimates and not guaranteed.

Delays may occur due to couriers or factors outside our control.

We are not liable for delivery delays once your order has been dispatched

📍 Tracking

You will receive tracking information once your order has been dispatched, where available.

📩 Questions?

If you need an update on your order, feel free to contact us at: hello@customclothes.co.uk

⚡ Need It Faster?

If you have a deadline or urgent requirement, get in touch before ordering — we’ll always try to help where possible.